Shipments and returns
Your pack shipment
Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
We offer standard free shipping everyday on U.S. orders over $45* when shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. Orders under $45 ship for only $4.95 to most destinations within the contiguous United States (excluding Hawaii and Alaska).
* Sales tax and charitable donations are excluded from the subtotal for purposes of this offer.
Most orders ship within 1-2 business days, unless otherwise stated, some deliveries can take up to 14-30 days based on the product page under the Shipping & Returns tab. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.
Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.
Please note, some items may require a longer ship-out and/or delivery timeframe, so please allow 14-30 days on some deliveries.